Owner service terms

Last updated November 2026. Questions about anything here? Get in touch.

1. The service

Shore & Stay Cleaning provides changeover cleaning, mid-stay refreshes and related services at the published prices current on the day the clean is booked.

2. Your calendar

Cleans are booked from the calendar link you provide. You remain responsible for telling us about stays that don't appear on it (direct bookings, Booking.com blocks).

3. Access

You provide a key safe or smart lock. Codes are stored encrypted and shown only to the assigned cleaner on the day.

4. Cancellations

• 48+ hours ahead: no charge.
• Within 48 hours: 50% of the clean price.
• Within 24 hours, or no access: 100% of the clean price.

5. Payment

Your card is saved at sign-up and you authorise us to charge it when each clean is marked finished, plus any cancellation charges. Agencies may be invoiced monthly instead.

6. Linen, breakages and wear

You supply the linen (at least two sets per bed; three for stays under three nights). Stained, torn or missing items are recorded with a photo and replaced by you. Breakages by guests are reported on the job sheet the same day.

7. Our re-clean promise

If something isn't right, tell us within 24 hours and we'll come back and put it right.

Home cleaning (residents)

• Regular cleans are booked eight weeks ahead at the same day and time, and continue until you cancel.
• Free to cancel or move a clean with 48 hours' notice; 50% within 48 hours; 100% within 24 hours or if we can't get in.
• Please tell us about pets, alarms and anything fragile. Breakages are reported the same day.
• You pay after each clean. Regulars will be able to pay by Direct Debit.